Troubleshooting Guide
Connection Issues
GLORB Not Found in App
- Power cycle the GLORB (unplug and plug back in) and restart the app
- iOS: Make sure Bluetooth is enabled
- Android: Verify GLORB is connected to WiFi
No Access Point (AP) in WiFi List
- Power cycle the GLORB and wait for a full boot
- Toggle device WiFi to refresh network list
- Verify that the GLORB is not already connected to WiFi
Connection Failed
- Check that you’re using the correct WiFi network and password
- Check that you’re connecting to a 2.4GHz WiFi network (5GHz networks are not supported)
- Disable VPNs or other network interference
- If AP configuration failed, make sure you changed the network settings and not the access point settings (further down on the page). This would rename the AP to the network name (SSID) you entered.
Performance Issues
GLORB does not start
- Could be a faulty power supply. See if you can try another one with the same specs (5V/3A)
- Check if the app recognizes the unit or if the access point (AP) appears in your WiFi networks list. This means it’s running but not outputting light.
- Fully reset the firmware using the Web Installer (bottom of the page). If the web installer doesn’t recognise the unit it is not booting at all.
- If still not working, contact support and we will replace your unit.
GLORB Flickers/Freezes/Crashes
- Power cycle the GLORB and verify the power supply specs
- Update firmware and check Release Notes for known issues
- Check for smart home integration interference
App Features
Sync Feature
- Sync only triggers when there’s an actual state change on the device
- Make sure all devices are connected to the same WiFi network
- If multiple devices have sync enabled, they will all broadcast their state changes to each other. Consider designating one device as the master
- If still not working, try toggling sync off and on again in the app and reboot all synced devices
Scheduling Feature
- Scheduling requires WiFi and location services to work properly. Set your location in device settings to update the local time. You might need to restart the app after setting the location.
Factory Reset Instructions
Using GLORB Web Installer
- Visit the Web Installer section (bottom of the page) and follow the instructions
Using WLED Controls
- Go to Config → Security & Updates
- Check the “Factory Reset” box
- Click “Save” and wait for device restart
Note: Factory reset deletes all presets and settings. You’ll need to backup and restore presets and reconnect to WiFi.
Backup and Restore Presets
Using WLED Controls
Backup Presets
- Go to Config → Security & Updates
- Click “Backup presets” to download a presets.json file with all your presets
Restoring Presets
- Go to Config → Security & Updates
- Choose File → select the presets.json file you downloaded
- Upload and wait for completion
Still Need Help?
- Visit our Community Forum
- Email: support@glorb.me