Troubleshooting Guide

The GLORB is a new product in its first production release and we are working hard to fix any issues you may encounter. This guide covers common issues and their solutions. If you need further assistance, please reach out to our support team at support@glorb.me - we’re committed to ensuring your GLORB works perfectly and we really appreciate your help and patience in this process!

Connection Issues

GLORB Not Found in App

iOS: Make sure Bluetooth is enabled
Android: Make sure to connect your GLORB to WiFi
Power cycle the GLORB (unplug and plug back in) and restart the app

No Access Point (AP) in WiFi List

Power cycle the GLORB and wait for a full boot
Toggle device WiFi to refresh network list
Verify that the GLORB is not already connected to WiFi (this will deactivate the AP)

Connection Failed

Check that you’re using the correct WiFi network and password
Check that you’re connecting to a 2.4GHz WiFi network (5GHz networks are not supported)
- Most routers support both the 2.4GHz and 5GHz band, but you may need to check your router settings to see which ones are active.
Try disabling VPNs or other network interference
If AP configuration failed, make sure you changed the network settings and not the access point settings (further down on the page).

Performance Issues

GLORB does not start

Could be due to a faulty power supply. See if you can try another one with the same specs (5V/3A)
Check if the app recognizes the unit or if the access point (AP) appears in your WiFi networks list. This means the GLORB is running but not outputting light.
Fully reset the firmware using the Web Installer (bottom of the page). If the web installer does not recognise the unit it is likely not booting at all.
If still not working, contact support and we will replace your unit.

GLORB Flickers/Freezes/Crashes

Could be due to a faulty power supply. See if you can try another one with the same specs (5V/3A)
Update firmware and check Release Notes for known issues
Try disabling any smart home integrations or sync features to see if the issue persists

App Features

Sync Feature

Sync only triggers when there’s an actual state change on the device
Make sure all devices are connected to the same WiFi network
Try toggling sync off and on again in the app and reboot all synced devices
If multiple devices have sync enabled, they will all broadcast their state changes to each other. Consider designating one device as the master
Check your router settings to ensure it supports broadcast traffic on the same network

Scheduling Feature

Scheduling requires WiFi and location services to work properly. Set your location in device settings to update the local time. You might need to restart the app after setting the location.
Go to WLED Controls → Config → Time & Macros to see if your time is set correctly and that your events get scheduled properly under “Time-controlled presets”

Factory Reset Instructions

The most secure way to factory reset and update your GLORB is using the Web Installer. This will reset both the firmware and filesystem of the device.

Using GLORB Web Installer

You will need a computer with a USB-C port and a Chrome/Edge web browser
Visit the Web Installer section (bottom of the page) and follow the instructions

Using WLED Controls

Go to Config → Security & Updates
Check the “Factory Reset” box
Click “Save” and wait for device restart

Note: This option deletes all presets, you will need to backup and restore presets if you want to keep them.

Backup and Restore Presets

Using WLED Controls

Backup Presets

Go to Config → Security & Updates
Click “Backup presets” to download a presets.json file with all your presets

Restoring Presets

Go to Config → Security & Updates
Choose File → select the presets.json file you downloaded
Upload and wait for completion

Still Need Help?

Visit our Community Forum
Email: support@glorb.me